Refund Policy

• ●Listings that do not generate inquiries, leads, or sales
• ●Listings where the engine sells through another channel
• ●Listings removed at the seller's request before the listing period expires
• ●Listings removed for terms of service violations
• ●Seller dissatisfaction with the volume or quality of buyer inquiries
• ●Seller's change of mind after purchase

• ●Ads that do not meet your expected performance metrics (CTR, impressions, conversions, ROI, ROAS)
• ●Ads running during periods of lower-than-average site traffic
• ●Ads you wish to cancel mid-campaign
• ●Ads removed due to creative content violations

AD DOWNTIME

Temporary service interruptions caused by third-party providers (hosting, DNS, CDN) do not entitle advertisers to refunds or credits unless the cumulative downtime exceeds 25% of the total campaign period. See our Ad Downtime Disclaimer (/disclaimers#ad-downtime) for full details.

CLAIMED PROFILES (FREE)

There is no charge for claiming a basic directory profile. No refund applies.

• ●Unused portions of a monthly or annual subscription
• ●Dissatisfaction with directory visibility, traffic, or lead generation
• ●Profile downgrades from Premium to Claimed (free) tier
• ●Cancellations made after the billing cycle has started
• ●Profiles removed for terms of service violations

CANCELLATION

You may cancel your Premium subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain Premium features until the end of the period you have already paid for. No pro-rated refunds will be issued for the remaining days in a billing cycle.

ANNUAL SUBSCRIPTIONS

Annual plans are billed upfront for the full year at a discounted rate. Early cancellation does not entitle you to a pro-rated refund of the unused months. The annual discount is provided in exchange for the full-year commitment.

• ●Unused sponsorship benefits within the commitment period
• ●Dissatisfaction with brand exposure, impressions, or traffic
• ●Changes in sponsor's business circumstances or marketing strategy
• ●Sponsor's failure to provide required creative assets within the specified timeframe

SPONSOR CANCELLATION

Sponsorships are commitment-based and run for the full agreed term. Early termination does not entitle the sponsor to a refund. If a sponsor wishes to terminate early, outstanding balances (if any) remain due.

• ●Scans that produce inaccurate, incomplete, or unexpected results
• ●Scans performed on non-outboard engines, unrelated objects, or poor-quality photos
• ●Scans where the user did not follow recommended best practices (see /how-to-scan)
• ●Multiple scans of the same engine
• ●Scans initiated by mistake or accidental submissions
• ●Dissatisfaction with AI-generated engine specifications

WHY SCANNER USAGE IS NON

REFUNDABLE — Unlike a physical product that can be returned, each AI scan consumes real-time computational resources the instant it is initiated. These resources include cloud-based AI model processing (GPT-4o vision), image analysis pipelines, and database cross-referencing against 5,000+ known engine models. Once consumed, these resources cannot be recovered, reversed, or credited. This is analogous to a phone call — once the connection is made and minutes are used, they cannot be "returned."

• ●Scanner System Failure: If the AI Scanner experiences a verified system-level failure (e.g., server error, API outage, or processing crash) that prevents any results from being returned, a full refund or credit for that scan will be issued upon request. Contact [email protected] with details of the error and approximate date/time.
• ●Manual Upload Failure: If you upload your engine photos and OutboardListings.com is unable to manually process, post, or list your images within 7 business days, and cannot provide reasonable proof that the listing was created, you may request a full refund for the associated listing fee.

BEST PRACTICES

To maximize the value of each scan, we strongly recommend reviewing our Best Practices guide (/how-to-scan) before initiating your first scan. Proper lighting, angles, and photo quality significantly improve detection accuracy.

PAYMENT DISPUTES

If you believe a charge is unauthorized or incorrect, please contact us at [email protected] before initiating a chargeback.

CHARGEBACKS

Filing a chargeback or payment dispute after receiving the digital service constitutes a violation of these terms. If a chargeback is filed after the service has been delivered (listing published, ad served, profile activated), OutboardListings.com reserves the right to:

• ●Immediately suspend or terminate your account
• ●Remove all active listings, ads, and directory profiles
• ●Pursue recovery of the disputed amount plus any chargeback fees
• ●Report the incident to fraud prevention services

• ●Platform-wide outage exceeding 72 consecutive hours that materially impacts your paid service
• ●A verified billing error by our payment processor resulting in an overcharge
• ●Duplicate charges for the same service
• ●Legal requirement under applicable consumer protection laws in your jurisdiction

EMAIL

[email protected]

• ●Your full name and email address associated with your account
• ●The product or service purchased (listing, ad, directory, sponsorship)
• ●Transaction date and amount
• ●Transaction ID or receipt number (if available)
• ●A clear description of why you believe a refund is warranted

RESPONSE TIME

We aim to respond to all refund requests within 5 business days. Approved refunds are processed through our payment processor and may take 5 to 10 additional business days to appear on your statement, depending on your bank or card issuer.